Chrisbeon Office Supplies –the longest established, business and office products company based in Telford,
Craig Hughes (Partner) said “We are affected by the holiday season just as much as everyone else. The help Paul has provided has been instrumental in Chrisbeon Office Supplies getting several projects over the line in a timely manner. Paul has taken on some of our logistical tasks freeing us up to focus on the clients”
Autocraft (Telford) is the leading accident repair centre in Shropshire, with the capability to repair both major and minor damage.
Matthew & Darren Fielding (Owners) “Autocraft pride ourselves on providing excellent customer service and we were frustrated that our web reviews did not reflect that”.
We tasked Paul with researching what our customers felt. After a couple of weeks of investigation Paul was able to provide evidence that customers are suffering from “Review Fatigue” and were not leaving reviews even though they thought we had done a great job.
Paul then assisted us in implementing a different review process, which has proved to be much better and demonstrates just how pleased the customers are.